Client Overview

Peak Technical Staffing USA is a leading IT staffing company with over 50 years of experience providing comprehensive workforce solutions. The organization addresses multiple facets of client staffing needs across various industries, connecting talent with opportunities through their talent management approach.

Industry: IT Staffing
Location: Pittsburgh, Pennsylvania
Challenge: High-volume contract management without proper systems or processes

The Challenge: Operating Without a Foundation

Like many established companies in the staffing industry, Peak faced significant operational bottlenecks due to the absence of contract management infrastructure. Their challenges fell into two critical areas:

Document Management Crisis

Peak’s contract repository was virtually nonexistent. As their team described it: “Prior to Zeal, PEAK did not have a contract management tool. Our files were kept in a shared folder with really no rhyme or reason to them. No folders were used, it was just a long list of documents,” said Sandy Lapiana, Director of Operations at Peak.

This approach created several problems:

• Inability to quickly locate specific contracts
• No standardized filing system
• Difficult compliance tracking
• Time-consuming manual searches for documents

Integration Bottlenecks

Peak needed seamless integration with JobDiva, their applicant tracking system (ATS). The lack of integration meant:

• Sales teams had to repeatedly request assistance for contract creation
• Manual handoffs slowed down the entire process
• Increased potential for errors and delays
• Frustration between sales, staff, and clients

These issues are representative of the broader challenges within the staffing industry, where high contract volumes and tight deadlines make efficient contract management essential for success.

The Solution: Strategic Partnership with Zeal

After evaluating multiple solutions, Peak chose Zeal for its end-to-end contract lifecycle management solutions and customer-focused approach. Zeal’s professional support specialists partnered with Peak to create a customized contract management process tailored to their specific needs. Here’s how this implementation process looked:

1. Legacy Document Migration

• Scheduled regular meetings to review progress of loading historical documents
• Systematic organization of existing contracts into logical folder structures
• Resolution of any issues during the migration process

2. Team Training and Adoption

• Multiple training sessions for Peak’s sales team
• Hands-on support during the transition period
• Implementation of chat/hotline feature for instant communication with Zeal support specialists

3. JobDiva Integration Setup

• Custom configuration of Intake Forms within JobDiva
• Direct agreement creation pathway from ATS to Zeal
• Streamlined workflow eliminating manual handoffs

The Results: From Chaos to Streamlined Operations

Organizational Transformation

Zeal reorganized Peak’s contract processes and delivered immediate and measurable improvements across their entire operation. The transformation began with a complete overhaul of their document management approach.Through Zeal’s platform, Peak implemented a structured contract repository fit for their business process. 

Peak’s sales team experienced a clear improvement in their daily workflow through Zeal’s JobDiva integration. Sales staff can now create agreements directly within their familiar ATS environment using Zeal’s Intake Forms, eliminating the need for assistance with contract creation. This self-service capability not only reduced dependencies on other team members but also accelerated contract turnaround times, enabling Peak to respond more quickly to client needs and close deals faster.

“I love how easy it is to create new agreements in JobDiva using the Intake Forms”. Said Sandy Lapiana, Director of Operations at Peak.

Key Benefits Delivered

• Peak moved from complete contract chaos to a fully integrated system that connects
  their ATS directly to organized, searchable contract management
• Self-service contract creation eliminated dependencies and accelerated deal closure
• Built-in reporting capabilities and scalable architecture positioned Peak for continued growth

Why Organizations Choose Zeal

Peak’s transformation illustrates Zeal’s versatility in tackling both technical integration challenges and fundamental process improvements. Whether organizations need comprehensive contract lifecycle management or are starting from no system at all.

Like Peak, many organizations struggle with contract challenges that exacerbate operational bottlenecks and frustrated teams. Zeal specializes in transforming these challenges into streamlined, efficient processes that scale with your business.

Click here to learn how Zeal can help you achieve these results.