How Continuous Monitoring Recaptures Revenue and Prevents Legal Overbilling
Many enterprises that outsource their legal work underestimate how widespread legal overbilling practices truly are.
Our in-depth continuous audits at Zeal reveal a staggering truth:
- 100% of the bills our large enterprise clients received contained errors. On average, each monthly bill contains 38% errors, amounting to hundreds of thousands of dollars in annual overspending. Overlooking this kind of overspending is a disservice to the business that legal teams are meant to protect.
Not an isolated incident, but an industry-wide problem
Even global giants are not immune. In the high-profile Google vs. Brown case, court documents revealed egregious over-billing:
- 72 attorneys assigned “with no concern for efficiency,”
- Partners billing 23 hours in a single day (at $1,450/hr) for “travel and research,”thousands billed for hearings they didn’t even attend
Beyond high-profile examples, we consistently encounter common issues such as double billing, block billing, improper staffing, and vague billing, which continuously inflate the monthly invoices of all our clients.
A systematic issue
Most invoices escaped detection due to sheer volume. However, healthy legal relationships and optimized legal spending are critical to operational efficiency. Recapturing these resources is vital for the financial health of legal departments, ensuring you receive the precise work you’ve contracted for. No more, no less.
Adopting this level of oversight isn’t easy for busy legal teams. That’s why we combine our legal ops-tuned CLM with dedicated legal operations support specialists. This enables you to consistently save costs and unlock new revenue recapture streams that are often inaccessible to other organizations. Moreover, this actively showcases the value your teams and leadership provide your organization with.
Continuous monitoring, maximum savings, better relationships
Zeal serves as your partner in contract health, proactively identifying and rectifying legal overspending through continuous monitoring of contracts and billing. We uncover an average of 38% billing issues monthly, with some firms demonstrating up to 51% improper billing.
Beyond fixing this pervasive financial leak, Zeal empowers your legal team to become a beacon of financial efficacy, supported by monthly reports detailing your exact revenue savings.
Let’s get in contact and discover the true cost of your legal invoices.
