Buyer: General Counsel
Co-Buyer: CPO / CFO
Revenue: 26.1B
Service Area: Multi-Country
Team Size: 103 People
Team Contract Volume: 41K per annum
About Customer
Vacation Rental Company has 1 million hosts around the world. These hosts provide rental services for over 130 million guests each year. Hosts and guests process over 200 million checkout flows a year with accompanying contracts.
Key Challenges
As hosts continue to introduce new geographies and new amenities, the Vacation Rental Company must amend it’s agreements to accommodate for this increased demand. In a quarterly business review, an analysis uncovers that chargebacks, due to late canceled reservations, are costing the company over 90M in annual reimbursements.
Outcomes
Using Zeal, business leaders are able to optimize contract performance by analyzing how agreements are read, condensing specific language and prioritizing legal content delivery depending on region and locality. Zeal administers the changes immediately across their global network of hosts resulting in clearer language and easy to understand agreements, reducing chargebacks by 14M.
